FAQ

Orders and shipping

How long will delivery take?

Delivery estimates depend on your location and are shown at checkout. Most orders are dispatched within 1–2 working days of confirmation.

Is shipping free?

Yes. Shipping is free on all orders above ₹500. Any shipping charge for smaller orders is shown at checkout before you pay.

Is cash on delivery available?

Available payment options are shown at checkout. Cash on delivery availability may depend on your delivery location.

Can I cancel my order?

Orders can usually be cancelled before they are shipped. See our Cancellation & Refund Policy for details.

Can I return a product?

Refund requests for wrong, missing, damaged or expired products must be raised within 7 days of delivery. Non-defective returns are accepted only if the product is sealed, unused and in its original packaging. See our Return Policy.

Products and usage

Where should I start?

Start with the free Hisgro hair test. Our stage guide helps you describe what you see, but it is not a medical diagnosis. Speak with a dermatologist if the cause of your hair loss is unclear.

Are the stages a diagnosis?

No. Stage 1 to Stage 4 are Hisgro’s catalogue labels. Similar-looking hair loss can have different causes, so a photograph or stage number alone cannot determine the right treatment.

When will I see results?

There is no guaranteed timeline. Minoxidil response varies and can take months. Follow your product’s label and ask your doctor when to review progress.

Is minoxidil suitable for everyone?

No. Men’s 5% minoxidil is not for under-18s. Ask a doctor first if you have a heart condition or sudden, patchy or unexplained hair loss. Read the product leaflet for full safety information.

Account

How do I access my orders?

Use the account link in the header to sign in with your email. You will receive a one-time code; no password is needed.

Still have a question?

Email support@hisgro.com or use our contact form. Support is available Monday to Sunday, 9:00 AM to 6:00 PM.