Privacy policy

Privacy Policy – HisGro

HisGro (https://hisgro.com) is an internet and mobile application-based platform (hereinafter referred to as the “Website”) operated by HisGro (hereinafter referred to as “Company”, “we”, “our”, or “us”).

By accessing the Website, or by seeking to avail certain products and services (as defined in the Terms and Conditions), or by otherwise providing or accessing any information through the Website, you agree to our Terms and Conditions (“Terms”) and acknowledge that your information will be stored, used, and accessed in accordance with this Privacy Policy.

By accessing our platform, you provide your consent to the Company to store, process, use, and access your information as described in this Privacy Policy.

For the purposes of this Privacy Policy, unless defined otherwise, all capitalized terms shall have the meaning assigned to them under the Terms of Use.

This Privacy Policy is published in compliance with applicable laws including:

  • Section 43A of the Information Technology Act, 2000

  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011

  • Information Technology (Intermediaries Guidelines) Rules, 2011

This Privacy Policy explains:

  • What information we collect from you

  • How we collect and use that information

  • How you can access or update your information

  • How we store, process, share, and protect your information

This Privacy Policy applies to all users accessing or using the HisGro Website or services.

 

 

1. GENERAL

By accessing or using our Website or by providing your information, you confirm that you have the legal capacity to enter into a binding agreement under Indian law, particularly under the Indian Contract Act, 1872.

By using this Website, you:

  • Confirm that you have read and understood this Privacy Policy

  • Agree to the collection, use, sharing, and disclosure of your information as described in this Privacy Policy.

We reserve the right to modify or update this Privacy Policy at any time. Continued use of the Website after any updates will be considered as acceptance of the updated Privacy Policy.

If you do not agree with this Privacy Policy, please do not use the Website or provide any information through it.

 

 

2. INFORMATION WE COLLECT

We may collect the following types of information:

(a) Registration Information

When you register on our Website, we may collect:

  • Name

  • Email address

  • Phone number

Your phone number may be verified using a one-time password (OTP).

(b) Order Information

To process orders, we may collect:

  • Items placed in cart

  • Delivery address

  • Order details

  • Payment transaction details

We do not store bank account, debit card, or credit card details.

(c) Usage Information

We may collect information about how you use the Website, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Login status

  • Order history

  • Payment method history

  • Traffic source

  • Access times

  • Location data

(Registration Information, Order Information, and Usage Information are collectively referred to as “Personal Information”.)

 

 

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

  • To operate and improve the Website

  • To process and deliver your orders

  • To provide products and services

  • To analyze user behavior and improve our services

  • To conduct research and product development

  • To comply with legal obligations

  • To perform audits and quality checks

  • To troubleshoot issues and improve system performance

  • To communicate order updates

  • To inform you about new products or services

  • To collect customer feedback

  • To prevent fraud or illegal activities

  • To enhance overall customer experience

If you wish to opt out of promotional communications, you may contact us using the details in the Contact section below.

 

 

4. DISCLOSURE OF INFORMATION

We may share your information with third parties in the following situations:

  • With logistics partners to deliver your orders

  • With service providers and partners for business operations

  • With affiliates or stakeholders in aggregated or anonymized form

  • In case of business transfers, mergers, or acquisitions

  • When required by law or government authorities

Your information may also be transferred to service providers located outside India, provided they maintain similar levels of data protection.

By using the Website, you consent to such transfers.

 

 

5. THIRD-PARTY LINKS

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices or policies of such external platforms.

We recommend reviewing the privacy policies of those third-party websites before providing any personal information.

 

 

6. ACCESS AND UPDATE OF INFORMATION

You can access your personal information through the “My Account” section on the Website.

You may:

  • Review your personal information

  • Update or correct information

  • Request deletion of your account

  • Withdraw consent for processing data

Requests for modification or deletion can be submitted through the contact details provided below.

Please note that deleting certain information may limit your access to our services.

 

 

7. SECURITY AND RETENTION OF INFORMATION

We take reasonable steps to protect your information through:

  • Secure servers

  • Restricted access to personal data

  • Confidentiality agreements with employees

  • Technical and administrative safeguards

Access to your information is limited to authorized personnel only.

We retain personal information only as long as necessary to:

  • Fulfill service obligations

  • Comply with legal requirements

  • Improve our services

After this period, information may be deleted or anonymized.

 

 

8. COOKIES AND TRACKING TECHNOLOGIES

Our Website may use cookies and tracking technologies to enhance user experience.

Cookies help us:

  • Understand website usage

  • Improve website functionality

  • Personalize content and advertisements

You may disable cookies through your browser settings, although some features of the Website may not function properly.

 

 

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Any updates will become effective immediately upon being published on the Website.

Continued use of the Website will constitute acceptance of the revised policy.

 

 

10. MISCELLANEOUS

Disclaimer

While we take reasonable steps to protect your information, we cannot guarantee absolute security of data transmitted over the internet.

By using the Website, you acknowledge the risks associated with online data transmission.

Indemnity

You agree to indemnify the Company against any claims arising due to:

  • Your misuse of the Website

  • Disclosure of information to third parties

Severability

If any provision of this Privacy Policy is found to be invalid, the remaining provisions will remain in effect.

 

 

11. CONTACT US

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Grievance Officer: __________________

Address: __________________

Email: __________________

Phone / WhatsApp: __________________