Return Policy

This is HisGro's Return and Refund Policy. Please read it together with our Terms & Conditions and our Cancellation & Refund Policy.

Refund policy

HisGro offers a full refund for refund requests raised within 7 (seven) days from the date of delivery, only under the circumstances mentioned below. You may be eligible for a full refund in the following situations:

  • You received the wrong product
  • Product(s) are missing from the order
  • The ordered product(s) were lost or damaged during transit
  • The product received is expired
  • In rare cases, the product causes allergic reactions or does not suit your body

For all the above cases, we may require clear images of the product(s) clearly showing the issue or defect.

If the claim relates to missing product(s) in the order, we may verify the order through our packing records or dispatch verification to confirm that the product was included before shipping. You may also be asked to share images of the entire package received.

Return policy

We understand that certain situations may arise where you wish to return a product even if it is not defective. In such cases, returns may be accepted only if the product is sealed, unused and in its original packaging, and you notify us within 7 (seven) days of receiving the order.

Once the return request is approved, we will arrange a pickup of the product from your address.

How to request a refund or return

To request a refund or return, please contact our customer support team at support@hisgro.com with the following details:

  • Order ID
  • Reason for return/refund
  • Product name
  • Clear image of the product showing the issue (if applicable)

Customer support is available during business hours.

Promotional offers and free gifts

If a product purchased includes a free gift or promotional offer, and you wish to return the main product:

  • The free product must also be returned along with the main product.
  • The refund amount may be adjusted after deducting the promotional discount or offer applied.

Return pickup process

Once your return request is approved:

  • Our logistics partner will arrange pickup of the product, usually within 2-3 working days.
  • Pickup timelines may vary depending on location, logistics partner availability or public holidays.

Returned products must include the original packaging and all accompanying materials, and must be in a sealed and unused condition.

Quality check process

After pickup, the product will go through a quality check to verify that the product is unused and unopened, the seal is intact and the product shows no signs of tampering or usage. If the product passes the quality check, the refund process will be initiated.

Refund processing time

Refund timelines depend on the original payment method.

Online payments (credit/debit card, UPI, net banking)

Refunds are generally processed within 5-7 working days after approval.

Cash on delivery (COD) orders

For COD refunds, we may request bank details, a cancelled cheque or a bank statement. COD refunds may take up to 2-3 weeks to complete.

Please note that refund timelines may vary due to bank processing policies or external factors beyond our control.

Contact us

For any questions regarding this policy, please contact us at support@hisgro.com.